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Operational capacity diagnosis
Before you invest, we see exactly where capacity leaks out: weak follow-up, knowledge in a few heads, and tasks that repeat with no end.
LUMA SOLUTIONS · OPERATIONAL CAPACITY FOR SERVICE BUSINESSES
Multiply your operational capacity without increasing the team's workload.
We help knowledge-based service businesses produce more quality work, reduce dependency on key people, and turn expert judgment into systems that support growth.
First we understand how your key people work, where capacity is being lost, and what knowledge lives only in the team's heads. Then we define a proportional path: document, simplify, automate, create internal agents, or implement systems with human review.
USE CASES
One system that sustains your operation.
Instead of ten scattered tools, we design the flow your business needs: a managed AI instance that prepares the work, organizes intake, and keeps follow-up moving.
MANAGED INSTANCE
Your day starts with the work already prepared.
Your team decides. The instance prepares, organizes, and follows up.
See the use cases- The morning brief: priorities, pending items, and alerts in one summary.
- Leads and messages organized, with full context and a suggested reply.
- Meetings and documents turned into tasks, summaries, and drafts.
Nothing goes out without a person reviewing it.
Leads
Client intake
Follow-up
Documents
Knowledge
Voice
Meetings
Service
Operations
Internal tools
SERVICES
Capacity that stays in the business, not in one person's head.
We don't start with the tool. We locate where capacity is being lost and choose the proportional move: document, train, automate, or build. Every piece adds control, not dependency.
AI automation and agents
Assistants that prepare repetitive work and give hours back to your team. Judgment and the final call stay human.
Digital follow-up systems
Dashboards and entry points so no lead, task, or client gets lost between chats, email, and memory.
Knowledge systematization
Your experts' judgment turned into processes and assets the team reuses without depending on a single person.
DIAGNOSIS
First we diagnose. Then we recommend.
We don't ask you to bet blind. The initial read shows where capacity leaks out and what to organize before investing in any tool or system.
25 questions. 5 minutes. A clear read by area. If there's real friction, the deep exploration designs the route.
Take the free diagnosisOUR APPROACH
Strategy. Design. Execution. With integrity.
Consulting method, not improvisation. We understand how your business creates value before touching a single tool, and execute in four clear steps.
Learn the approach
01
Read signals
We identify patterns, friction, and points where information or follow-up gets lost.
02
Set the priority
We separate symptoms from causes to choose the first move with the most value.
03
Design the system
We turn the priority into a clear workflow, message, or tool structure.
04
Build and adjust
We build carefully and adjust based on what the business needs to sustain.
THE JUDGMENT BEHIND LUMA
Business, operations, and AI in the same conversation.
Most AI experts understand the technology. Most consultants understand business. Luma works at the intersection: we read how your company creates value and turn it into systems the team actually uses.
Behind it is practical judgment and 14 years of prior professional experience at McKinsey & Company as a Solution Design Leader. That experience adds discipline, structure, and execution. Luma is an independent company.
Prior professional experience contexts for the founder. They do not imply a current partnership, sponsorship, or commercial endorsement of Luma Solutions.
LET'S TALK
If growth is already creating chaos, let's find where capacity is being lost.
With a few lines of context we can understand which part of the operation is saturated, what depends on human memory, and which next step is responsible: documentation, training, targeted automation, internal agents, or an implementation with scope and human review.
Schedule a free diagnosis